According to the pharmacy’s owner, Abdul Latif, they are seeing “considerable savings in terms of stock control and the management of expired stock, as well an increase in turnover because more customers could be served using the same number of staff.”
The pharmacy has been using the robot for almost a year and a half and, according to Latif, they have no regrets. “It has created a modern image, and has brought some of the old feet back again,” said Latif who regards the robot as an important and successful business tool. “Other than saving time when selecting products and restocking shelves, it has made us more efficient and reduced customer waiting times because we can process scripts much faster,” said Latif.
One of the factors that motivated Latif to invest in an automated dispenser was the need to improve the customer service experience for existing customers. According to Latif that has been achieved with the purchase of the robot, plus there’s the added benefit of “happy staff”.
Space is at a premium in modern pharmacies such as Eastdene Pharmacy, so by implementing the robot valuable space is being utilised to allow for a larger variety of front-shop items. “There has been a huge space saving, and we now work within a cleaner, temperature-regulated environment,” said Latif.
The dispenser has also enabled the pharmacy to function optimally during staff shortages. “We were without two pharmacists for a time, but we could still cope. The output number was not affected,” said Latif.