Local eHealth organisations, RecoMed and GoodX have announced a new integration that will further digitise the rapidly evolving South African healthcare ecosystem.

RecoMed is the country’s largest and fastest growing online health booking platform and marketplace, where consumers can search for, read recommendations and book appointments with over 1,600 health providers, 24/7.

In addition to helping consumers find a doctor, RecoMed seeks to eliminate long phone calls and waiting times in queues from the patient experience.

The GoodX medical practice management software includes solutions in billing, switching, clinical records, and cloud-based patient portals. GoodX has over 5,000 practitioner customers nationwide.

The new, API-based integration between the two companies streamlines the workflow for healthcare practices using RecoMed and GoodX, as patient appointments appear automatically into their GoodX back-end practice calendar, eliminating double-entry work for receptionists.

This workflow also benefits patients because their appointments are now confirmed instantly, instead of having to wait a couple of minutes for receptionists to check two different calendars before responding.

According to RecoMed, their data shows that 66% of all online appointments booked are done so after hours when practices are typically closed. To add an additional layer of convenience for patients, GoodX has added their new MyGrandCentral patient platform into this integration, which among other things enables patients to electronically fill out all of their medical forms online, long before their appointment takes place.

“RecoMed is delighted to announce this partnership with GoodX, where both companies share a common purpose of dramatically improving the patient journey, while also increasing footfall and revenue for healthcare providers during tough economic times,” said CEO of RecoMed, Sheraan Amod.

“RecoMed has a world-class user interface that is proven at scale, and is being adopted as a patient booking and referral portal by numerous healthcare industry organisations. This integration with a national practice management software leader is a key step towards achieving our vision,” continued Amod.

“GoodX’s partnership with RecoMed allows us to add real value to our customers by significantly increasing their visibility to new patients looking for doctors, and further streamlining their practice workflows using the best technology,” said CTO at GoodX, Kobus Wolwaardt.

“It’s clear that many consumers want to do everything online these days, and that’s why GoodX is positioned to enable a complete electronic patient journey from bookings to form filling. We’re very excited to take this to market,” concluded Wolwaardt.

The integration has concluded a successful six month pilot phase, and is launching nationally to corporate and independent healthcare providers in November 2018.

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