Journey has developed a platform that enables them to build enterprise apps quickly and easily. Over the past five years, Journey has delivered mobile health solutions for partners working with private organisations, NGOs and governments across the African continent.
Journey has experience in addressing the following challenges in healthcare through mobile solutions:
- Mobile health worker enablement
This applies to field health workers e.g. nurses, community health workers, etc. Process flows that may form part of such a solution may include: Tracking of visits with customised process flows, patient health assessments, health programme or treatment compliance.
- Electronic health records (EHRs)
EHRs are difficult to tackle because of various legislative barriers and privacy concerns, but some institutions are making progress towards enabling health professionals with mobile interfaces to patient records.
- Emergency incident capture
Emergency rescue crews perform a variety of activities in the field such as incident dispatch and status tracking, incident debriefing, patient management, etc.
- Incident reporting
Health professionals are typically required to report mobility & mortality events that occur in health facilities e.g. hospitals. An electronic / mobile solution is well-suited to this use case due to the requirement for anonymous reporting (which is compromised in a paper-based reporting scenario)
- Asset management
Asset management for healthcare facilities is unusually complex in comparison to other industries due to the high value & complexity of equipment as well as various regulatory requirements. See the section on Enterprise Asset Management for further details.
- Specimen tracking & logistics
In subsectors such as pathology services, tracking and logistics surrounding samples/specimens form a fundamental part of the business process.
Journey has partnered with a number of organisations in Africa to successfully deliver large-scale mobile solutions for those working in healthcare. Their apps have been deployed throughout South Africa, Kenya, Mozambique and Liberia.
Journey’s most prominent mHealth project to date is their Ebola Care app. The app enables aid workers in West Africa to capture patient information of those infected with the virus, monitor households under the 21-day quarantine period and capture details on orphaned and abandoned children so that appropriate care can be arranged. All data captured is collated on a central cloud database, which means health information is secure, yet easily available to decision-makers. Aid organisations can now have a detailed, real-time overview of the impact of the virus, and distribute resources accordingly.
Contribution to eHealth in SA
Journey’s technology ensures their apps are well-suited to the remote areas where medical care is administered in the developing world. Apps continue to work offline, are easy to use, can be deployed rapidly and updated instantly, and work best on low-cost android phones.
In South Africa, Journey has been widely used by Community Health Workers to administer routine medical care in rural and informal communities, as well as by emergency response teams who need to capture vital information about patients in a short space of time. It has also been used to assist volunteers who perform HIV education to capture feedback from community members at events.