Medical courier service, Iyeza Health has been awarded the Frost & Sullivan 2018 South Africa Customer Value Leader Award in the health products express delivery service market.
The award was handed over at Frost & Sullivan’s Growth, Innovation & Leadership Awards Banquet held in Cape Town last night. The awards aim to recognise companies, strategies, processes and executives that have achieved world-class performance within their industries.
Iyeza Health was founded by Sizwe Nzima originally as a bicycle courier company to deliver chronic medication from health clinics in Khayelitisha to patients’ homes.
The company’s central distribution unit collects prescriptions from various clinics, pharmacies and hospitals and dispenses them according to the information provided. Iyeza Heath seals the tamper-proof medication parcels and deposits them in cooler boxes to maintain health standards pertaining to storage.
Since its launch in 2013 as Iyeza Express, Iyeza Health has evolved into a fully-fledged medical logistics company, servicing customers nationwide and now offers a range of digital health services as well as diagnostics such as the CE approved HIV Self-test kit, called I-Test. Iyeza Health has also fully digitised their home delivery model to provide a more accurate tracking and auditable process.
Furthermore, the company has contracted with various medical aids that have seen the potential a last mile delivery partner can have to stretch its reach and deliver across the country to their beneficiaries that may work in suburbs but live in townships.
“The best part about receiving the award was recognition of the impact we are making in these communities, linking vulnerable patients to care,” said Nzima.
“Our digital logistics system will now provide an integrated offering between the Chronic Dispensing Unit services and home delivery in townships, thus improving medication compliance and subsequently lowering non-collection rates. Patients are now empowered with a choice to either collect the monthly chronic medication or have it delivered to their homes,” continued Nzima.
Iyeza Health plans to move into four provinces by the first quarter of 2019 with a minimum of 10 clinics in each province. The company is also in talks with medical suppliers to roll-out its services to neighbouring countries such as Botswana and Namibia.