Bonitas Medical Fund, in partnership with SA’s first paediatric telephone triage service, Paed IQ BabyLine, is offering a 24-hour paediatric health advice line dedicated to parents with toddlers, called Babyline.

Developed in conjunction with the Department of Paediatrics at the University of Pretoria, Babyline offers professional health advice to parents with children under three years old based on standardised paediatric protocols.

According to Bonitas, the Babyline concept is used by the top providers of child health advice in the USA.

“The system of telephone advice guarantees members instant and real-time access to pre-eminent, professional advice and standardised paediatric protocols,” said Paediatrician and Founder of Paed IQ, Dr Iqbal Karbanee.

“Our aim is to give parents the best possible resources to help them maintain and improve the health of their child. It’s about giving anxious parents peace of mind when it comes to an urgent health concern and, hopefully, will also alleviate unnecessary trips to doctors or hospitals,” continued Dr Karbanee.

BabyLine offers homecare advice, primary care/GP referrals, after-hours care within six hours and referral to the ER.

To access the service, parents or caregivers can simply call 0860 999 121 and they will be put through to a paediatric trained registered nurse. Through a series of questions asked regarding the health issue, parents will be provided with professional advice on what to do next.

“Babyline strives to give parents access to the best possible resources to improve the health of every child. This is a service that strives to give parents’ peace of mind and potentially save unnecessary trips to the ER as well as provide anxious parents with urgent healthcare advice to keep their children safe and happy,” said Bonitas.

“We do have to stress that although the Babyline is designed to assist parents with health concerns, nurses do not provide diagnosis or prescriptions. They are on call to offer advice on how best to deal with the current health problem or refer you to the nearest healthcare facility,” concluded Bonitas.

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