One of SA’s leading pathology labs, Lancet Laboratories, has taken the next step towards a digital lab in South Africa by introducing a nationwide paperless patient intake system at its sites across the country.
Following a successful pilot at the Wits Donald Gordon Medical Centre, Lancet has partnered with medical form-filling app, LogBox, to improve customer experience through technology. Rollout to Lancet sites in Gauteng has commenced, and national rollout is expected to be completed by early 2018.
LogBox enables a ‘digital lab’ that benefits patients and laboratory staff. By eliminating paper forms, the intake process is faster and more efficient, and the patient information captured is more accurate.
Free for patients, the app allows patients to safely capture and share their personal information electronically with medical practitioners. According to LogBox, the patient data seamlessly integrates with multiple existing healthcare software systems.
“Some of our patients require monthly testing, and filling in the same forms each time was frustratingly repetitive and time-consuming for them and our staff who know these patients on a first-name basis,” said Marketing Manager at Lancet Laboratories, Sandile Sihlaba.
Developed by local Orthopaedic Surgeon Dr Neal Goldstein, with global software development company EPI-USE, LogBox offers doctors and allied healthcare professionals a secure, easy to use, POPI-compliant application accessed via a desktop or mobile device.
Demographic and other information is safely captured once and then shared multiple times in the future with other medical practices that subscribe to LogBox – like Lancet – with explicit consent.
Dr Goldstein explains that patients are often anxious when they are sent for pathology testing, so the last thing they want is getting caught up with filling in medical forms with the same information that they’ve had to supply many times already.
“Lancet can now offer a less stressful waiting room experience to their patients, confident that they have the correct information as the staff doesn’t have to struggle to read hand-written forms,” said Dr Goldstein.
Sihlaba says that Lancet has embarked on a five-year journey to harness technology within the business, starting with the release of a mobile app and continuing with the introduction of LogBox.
“We’ve invested in the training of our laboratory and patient-facing staff and we’re pleased to see a culture of technology ambassadorship spreading throughout the organisation,” said Sihlaba.
Dr Goldstein is hopeful that as more healthcare professionals and consumers join the LogBox community, reducing the amount of admin in the consultation process will increase the connection between doctors and their patients.
“Ultimately, our vision is to use modern technology to improve human interaction during healthcare visits. This vision is perfectly aligned to what Lancet are working towards so we are delighted to count Lancet among our partners,” concluded Dr Goldstein.
Medical practitioners and allied healthcare professionals can register on the LogBox website and will then receive their own unique QR code. New practices will get a free 30-day trial period, with a minimal monthly subscription activated after this expires.